WARRANTY & RETURN POLICIES

(Revision January 2013)

Grozone Control recognizes how important your environmental controllers are to achieve success in your grow room.  With this in mind, Grozone Control is proud to offer a 3-year warranty for all controllers and their components and a 1-year warranty for the Garden Control.  This will ensure you and retail customer minimum down time and peace of mind.

The warranty period begins from the date of purchase at the retail level. The retailer/consumer must keep their proof of sale/purchase. Otherwise, Grozone Control will consider the manufacturing date to apply the warranty coverage.

If a Grozone Control controller is returned for any reason other than obvious neglect (i.e. dropped in water, crushed, signs of purposeful tampering…), the retailer must contact Grozone Control.  One of our team members will evaluate the controller functionality and give you a return authorization number if necessary. 

If a defective Grozone Control CO2 generator is returned for any reason other than obvious neglect, the retailer must contact Grozone Control to get a REPAIR authorization number. The generators are repaired at the wholesaler location. 

Any Grozone Control product that is returned with obvious signs of user neglect will not be covered by warranty.  Grozone Control exercises the right to make final decisions in these matters.

THREE SIMPLE STEPS RETURN POLICY FOR RETAILERS

STEP #1 - THE END-USER HAS A DEFECTIVE PRODUCT
The end-user brings back the complete product and accessories to the store (controller, cables, sensors, output boxes, power supply, power cord…). A troubleshooting guide is included in the product boxes or available on the web at www.grozonecontrol.com to help users identify or troubleshoot the problem. Users are invited to contact Grozone Control Technical Support for further assistance.
STEP #2 – THE RETAILER CONTACTS GROZONE CONTROL TECHNICAL SUPPORT/ CUSTOMER SERVICE 
The retailer calls Grozone Control Technical Support (1-855-262-1800) to troubleshoot the controller or generator and determine whether the product needs to be replaced or repaired. If a repair or a replacement is required, technical support will issue a return authorization number (RMA) or repair authorization number (REP).Please note that the user may contact Grozone Control for technical support by phone or by writing to service@grozonecontrol.com However, end users cannot get a RMA number directly.

STEP #3 –IF A RMA NUMBER IS ISSUED:


1- FOR CONTROLLERS: 
The retailer has a replacement unit in stock. 
Once a return authorization number (RMA) is issued from a Grozone Customer Service Representative, the retailer:

Replaces the user’s defective unit with a new one,Indicates the new replacement unit serial number to Grozone. Control Technical Support, Retailer may now ship the unit back to its wholesaler with the Grozone Control RMA..number and a short description of the problem. Retailer should follow wholesaler return policy at all times.

The retailer doesn’t have a replacement unit in stock for your customer. 
Once a return authorization number (RMA) is issued from a Grozone Customer Service Representative, the retailer:

Orders the replacement unit from its wholesaler ...........................................................................................

Replaces the user’s defective unit with a new one,........................................................................................

Indicates the new replacement unit serial number to Grozone Control Technical Support,.................................

Retailer may now ship the unit back to its respective wholesaler with the Grozone Control RMA number and a short description of the problem. Retailer should follow wholesaler return policy at all time

2-FOR CO2 GENERATORS:
Once a repair authorization number (REP) is issued and confirmed by a Grozone Control Technical support Representative, the retailer:   

Ships back the defective generator to its wholesaler workshop, ........................................................................ 

Pick up the repaired generator once it’s ready, if the warranty is expired, the wholesaler will invoice the retailer.

 

TWO SIMPLE STEPS RETURN POLICY FOR RETAILERS

STEP #1 – WHOLESALER RETURN INSTRUCTIONS 

INDIVIDUAL SHIPMENT OF DEFECTIVE PRODUCTS IS NOT AUTHORIZED BY GROZONE CONTROL. We ask the wholesaler to cumulate the defective products up to a total of between 10-20 units. Then, the wholesaler contacts Grozone Control Customer Service (855-262-1800) to prepare the shipment pick up. Grozone control will provide a lot number and a checklist to be included in the box. 


STEP #2 – PRODUCTS REPLACEMENT DETAILS

After receiving the returned products, a summary report will be sent to the wholesaler. Warranty coverage as well as problem description will be provided for each product. Products not covered by the 3-year warranty will be returned to the wholesaler or will be repaired at wholesaler’s expense. No repair will be undertaken without prior wholesaler consent. Grozone Control will ship replacement units with next purchase order; replacement units will be identified separately from the new products. Grozone Control does not issue any credit for returned products. We only replace defective products by brand new products, except for the CO2 generator that we repair at no charge for a 1-year period

Thank you for your review and understanding of this warranty / return policy. 
If you have any questions, please do not hesitate to contact your sales rep at any time with any questions.


Warranty 

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